Shipping, Returns & Exchanges

Shipping

Orders take between 3-5 working days to arrive at your door. We currently only ship orders within South Africa (contact Mike at the store for international shipping quotes). We charge a flat rate of R99 for shipping orders under R999. We offer free shipping on order over R999 (excluding surfboards). All surfboards are charged a flat rate of R550 for shipping. Surfboards are shipped safely and securely.

Returns & Exchanges

We offer a 14 day return & exchange policy on all our products excluding surfboards. Products need to be  returned unused with all the original packaging, tags, etc. You'll need to cover the courier cost for the return or exchange on all surf accessories (traction, leashes and fins). We will cover all courier costs for any error on our part. We know clothing sizes can be tricky, so we'll cover the courier cost for returns and exchanges for all Country Feeling clothing within our 14 day policy. If you've received a damaged surfboard, please let us know immediately and we'll arrange a collection and send a replacement at our expense.  Any damage needs to be reported within 24 hours of receiving the board.  Please include pictures of the packaging, as well as the damaged board.